Explore our FAQ for common queries. Can't find your answer? Contact us via email or chat for assistance!
Absolutely! We specialize in bespoke creations tailored to your unique taste. Share your ideas or inspiration with us, and our design team will bring them to life with CAD renders for your approval. Please note: custom pieces are non-refundable (except in the rare case of defects).
Most custom and made-to-order pieces take 1-2 weeks to craft before shipping. Complex or highly customized designs may take slightly longer.
Use a strip of paper or string, wrap it around your finger, mark the overlap, and measure it with a ruler. Compare with our Ring Size Guide. For best results, measure at the end of the day when your fingers are warm.
Yes. We provide one-time free resizing (up or down by one size) within 30 days of delivery. Some designs like eternity bands or tension settings cannot be resized, and we'll advise you upfront.
Yes, all our lab-grown diamonds come with IGI or GIA certification, ensuring quality and authenticity.
Yes! Alongside diamonds, we offer moissanite and a range of natural or lab-created gemstones, available in different cuts and sizes.
We only use solid precious metals: sterling silver, 10K/14K/18K gold, and platinum. Each item carries a purity stamp.
Remove jewelry before showers, perfumes, lotions, or sports. Store in the original box or a soft pouch. Avoid exposure to chlorine and harsh chemicals.
Absolutely! We specialize in bespoke creations tailored to your unique taste. Share your ideas or inspiration with us, and our design team will bring them to life with CAD renders for your approval. Please note: custom pieces are non-refundable (except in the rare case of defects).
Most custom and made-to-order pieces take 1-2 weeks to craft before shipping. Complex or highly customized designs may take slightly longer.
Use a strip of paper or string, wrap it around your finger, mark the overlap, and measure it with a ruler. Compare with our Ring Size Guide. For best results, measure at the end of the day when your fingers are warm.
Yes. We provide one-time free resizing (up or down by one size) within 30 days of delivery. Some designs like eternity bands or tension settings cannot be resized, and we'll advise you upfront.
Yes, all our lab-grown diamonds come with IGI or GIA certification, ensuring quality and authenticity.
Yes! Alongside diamonds, we offer moissanite and a range of natural or lab-created gemstones, available in different cuts and sizes.
We only use solid precious metals: sterling silver, 10K/14K/18K gold, and platinum. Each item carries a purity stamp.
Remove jewelry before showers, perfumes, lotions, or sports. Store in the original box or a soft pouch. Avoid exposure to chlorine and harsh chemicals.
Production typically takes 1-2 weeks. Delivery times vary by location: US/Canada 3-7 business days, UK/Europe 5-10 days, Rest of World 7-14 days.
Yes, we ship worldwide with trusted couriers like DHL, FedEx, and UPS.
Import duties or VAT may apply depending on your country. In some cases, Zuvelio covers or pre-calculates these costs at checkout (confirm final policy).
Yes, a tracking number is shared once your order is dispatched.
Changes are possible within 24 hours of placing your order. After that, requests depend on the shipping status.
Returns are accepted within 30 days of delivery, provided the item is unused, unworn, and returned with original packaging and certificates.
Custom orders, personalized/engraved jewelry, and earrings (for hygiene reasons) are non-returnable.
Customers are responsible for return shipping unless the product is defective. For items over USD 200, insured and trackable shipping is recommended.
Refunds are processed within 5-10 business days after we receive and inspect the item.
We will replace defective or damaged items free of charge. Contact our support team for assistance.
Yes, exchanges are possible for eligible items within the 30-day return period.
Yes, all pieces come with a lifetime warranty against manufacturing defects.
Manufacturing defects, loose stones, and structural issues. Normal wear and tear, misuse, or accidental damage are not covered.
Yes. Complimentary polishing and cleaning are available. Repairs outside warranty may incur a small fee.
Yes, contact us to arrange servicing or resizing.
We accept Visa, MasterCard, PayPal, UPI, and other major payment gateways.
Yes, we offer installment options via providers such as Klarna or Affirm (confirm final partner).
Yes, checkout is SSL-encrypted and PCI-compliant for complete security.
At present, we accept single payment methods per order. Contact support for alternatives.
You can contact us via the website form, email, WhatsApp, or phone. We typically respond within 5 business days.
Yes, book a virtual consultation to discuss custom designs, sizing, or gemstone selection with our design team.
