Trusted by 10k+ Customers Globally
From placement to delivery - your journey with us
We understand that purchasing jewelry is a special moment. Our streamlined order process ensures your precious pieces are crafted with care and delivered safely to your door. Here's exactly what happens after you place your order.
Immediately after placing your order, you'll receive an email confirmation with your order number and details. This confirms we've received your order and payment authorization.
Timeline: Instant
What you'll receive: Order confirmation email with order number
Our team carefully reviews your order, checks inventory, and begins the processing phase. For custom pieces, we'll contact you within 24 hours to confirm specifications.
Timeline: 1-2 business days
What happens: Order verification, inventory check, custom specifications confirmed
Your jewelry is crafted by our skilled artisans in Jaipur, India. Each piece undergoes rigorous quality control to ensure it meets our high standards before packaging.
Timeline: 2-5 business days
What happens: Jewelry crafting, quality inspection, certification preparation
Your jewelry is carefully packaged in our signature boxes with certificates, care instructions, and all necessary documentation. We then prepare it for shipment.
Timeline: 1 business day
What happens: Secure packaging, documentation preparation, shipping label creation
Your order ships from our facility, and you'll receive a tracking number via email. You can monitor your package's progress until it reaches your doorstep.
Timeline: Varies by shipping method
What happens: Package dispatched, tracking information provided, delivery in progress
Processing Time: 1-2 business days
Processing Time: 3-7 business days
We keep you informed throughout the entire process with regular email updates. Here's what you can expect to receive:
Sent immediately after order placement. Contains order number, items ordered, and estimated delivery date.
Sent when your order moves to production. Includes any custom specifications and updated timeline.
Notification that your jewelry has passed quality inspection and is ready for packaging.
Contains tracking number and carrier information. Your package is on its way!
Final notification when your package has been delivered, along with care instructions and warranty information.
Every piece of jewelry undergoes our comprehensive quality assurance process to ensure you receive only the finest quality:
Need your jewelry faster? We offer rush processing for an additional fee. Rush orders are processed within 24-48 hours when possible.
Note: Rush orders are subject to availability and may not be possible for highly customized pieces.
International orders may require additional processing time for customs documentation and compliance verification.
Additional Time: 1-2 extra business days for customs preparation.
During peak holiday seasons (Christmas, Valentine's Day, etc.), processing times may be extended due to increased order volume.
Recommendation: Place holiday orders at least 2 weeks in advance.
We understand that sometimes plans change. Here's our policy on order modifications and cancellations:
Every order comes with a complete package to ensure you have everything you need:
Our customer service team is here to help with any questions about your order status, processing, or delivery.
Last updated: December 4, 2025
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