Zuvelio Shipping Policy – Delivery & Packaging Info

Shipping Information

We are committed to delivering your precious jewelry safely and securely. All orders are processed within 1-2 business days and shipped from our facility in Jaipur, India.

Processing Time

Orders are typically processed within 1-2 business days. Custom pieces may require additional processing time, which will be communicated to you upon order confirmation.

Shipping Methods & Delivery Times

Standard Shipping

• Domestic (India): 3-7 business days
• International: 7-15 business days
• Cost: Calculated at checkout
• Tracking: Included

Express Shipping

• Domestic (India): 1-3 business days
• International: 3-7 business days
• Cost: Calculated at checkout
• Tracking: Included

Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Shipping Destinations

We ship worldwide to most countries. Shipping costs and delivery times vary by destination and are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package's progress on the carrier's website.

Tracking Your Order

• Check your email for tracking information
• Visit the carrier's website with your tracking number
• Contact us if you have any tracking issues

International Shipping

For international orders, please note the following important information:

Customs & Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in your order total and will be collected by the local customs office upon delivery.

Delivery Address

Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Restricted Items

Some countries may have restrictions on jewelry imports. Please check your local customs regulations before placing an order.

Package Security

Your jewelry is precious to us, and we take every precaution to ensure it arrives safely:

• All items are carefully packaged in protective materials
• Jewelry boxes are secured to prevent movement during transit
• Packages are shipped in discreet, unmarked boxes for security
• Signature confirmation is required for high-value orders
• Insurance coverage is included for all shipments

Delivery Issues

If you experience any issues with delivery, please contact us immediately:

What to Do If:

• Package is damaged: Contact us within 48 hours of delivery
• Wrong item received: Do not open packaging, contact us immediately
• Package not received: Check tracking, then contact us
• Delivery delayed: Check with carrier first, then contact us

Shipping Restrictions

We cannot ship to P.O. boxes or military APO/FPO addresses. All shipments require a physical street address.

Address Requirements

• Complete street address (no P.O. boxes)
• City, state/province, and postal code
• Country name
• Valid phone number for delivery coordination

Holiday Shipping

During peak holiday seasons, processing and delivery times may be extended. We recommend placing orders early to ensure delivery before holidays.

Holiday Schedule

Our facility observes major holidays, which may affect processing times. We will notify customers of any extended processing times during holiday periods.

Shipping Policy